Frequently asked questions

Can I order on the phone?

We do not give prices or take orders on the phone. We only take orders through our website. However, we encourage customers to give us a ring if they have any technical questions. We can guide you on what glass to order and how to use the website. Please give us a ring on 01792 687505

Can I order in person?

Sorry but we don’t have a traditional trade counter where you can order your glass. We prefer to do everything through our website. This is because we like to keep our business costs low in order to give our customers the best possible price. However, feel free to ring us with any questions.

 

When will my glass be delivered?

You will be asked to choose a delivery day in check out. The earliest available delivery day will usually be 7 working days from ordering.

What time my glass will be delivered?

Initially, you will only be able to select the day of delivery. This means that your glass can be delivered anytime between 9am and 6pm on the selected day. However, you can contact us the day before delivery for a more specific time.

Where do you deliver?

We deliver to most areas in an around Swansea. You can see more information here.

 

When are your collection times?

You can collect anytime from Monday – Saturday (9am – 5pm). However you need to choose a 1 hr collection slot when you check out.

When will my glass be ready for collection?

The lead time on standard items is between 5 and 7 working days. An option to choose your collection slot will be available at checkout.

Where can I collect my glass from?

We have a container located on Fabian Way, Swansea. Please see here for directions.

 

Are you VAT registered?

No, We are not VAT registered

Do you accept cash?

We do not sorry. We only accept card payments.

 

You haven’t got what I’m looking for. Can you still help?

Yes we can. We cannot give prices or take information over the phone so please email it to us using this form.

Do you fit the glass?

We only fit double glazed units into uPVC windows and doors. We do this through our sister company Simply Misted Windows.

 

What’s your address?

Please note that we don’t have a commercial office or unit. If you need to send some correspondence, please send to Ashley Evans, 247 Penlan Crescent, Uplands, Swansea, SA2 0RH.